Returns & Exchanges
At Terry, we are committed to ensuring your athletic gear meets your performance standards, offering a 30-day window for returns on all unused equipment. If your purchase doesn't help you reach your personal best, we'll make the exchange or refund process seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is clean and in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or ship your replacement gear.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing